About the Company
Sykes Enterprises, Incorporated and consolidated subsidiaries ('SYKES' or the 'Company') is a leading full lifecycle provider of global customer experience management services, multichannel demand generation and digital transformation. SYKES provides differentiated full lifecycle customer experience management solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, technology, communications, transportation & leisure and healthcare industries. The Company's differentiated full lifecycle services platform effectively engages customers at every touchpoint within the customer journey, including digital media and acquisition, sales expertise, customer service, technical support and retention, many of which can be optimized through a suite of digital transformation capabilities under its SYKES Digital Services ('SDS') group, which spans robotic process automation ('RPA'), self-service, insight analytics and digital learning. In addition to digital transformation, SYKES also provides artificial intelligence ('AI') solutions that can be embedded and leveraged across its lifecycle offerings. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). The Company's Americas and EMEA regions primarily provide customer management solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients' customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients' internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company also provide fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. Additionally, through the Company's acquisition of RPA provider Symphony Ventures Ltd ('Symphony') coupled with its investment in AI through XSell Technologies, Inc. ('XSell'), the Company also provides a suite of digital transformation capabilities that optimizes its differentiated full lifecycle management services platform. The Company's complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer experience management centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. The Company delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability.
Sector
Professional, Scientific, and Technical Services
Industry
Computer Systems Design Services
Employees
2020
Fundamental Data and Insider Transactions (Quarterly data) Full Screen
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Latest $SYKE News
Sykes Enterprises Soars on Deal to Be Bought by Sitel Group
Sykes recently traded at $53.48, up 30%. Sykes Enterprises (SYKE) shares soared Friday after the company announced that fellow customer experience company Sitel Group is acquiring it and ...
Sykes Merger With ICT Creates BPO Powerhouse
president and CEO of Sykes Enterprises, said in a statement. Sykes added that the focus of his company's acquisition strategy was to buy companies that are complementary to its core, rather than ...
Florida Farm Sale Part of New Focus for Sykes, Woodford
Woodford Thoroughbreds' John Sykes has sold his historic 1,000-acre farm in Reddick, Fla., and refocused his operation on ...
Sykes, the first signee under Nomcebo Zikode's label, bags a number of Metro FM Award nods
Sykes has been nominated 5 times at the Metro FM Awards. He is signed under Nomcebo Zikode's record label Emazulwini ...
MSNBC’s Charlie Sykes Cracks That Trump’s Bible Sales Could Help Him Pay For His Porn Star Trial
Joe had a good laugh over former President Donald Trump’s latest cash grab, the “God Bless the USA Bible” currently going for $60 (not including shipping). But MSNBC contributor Charlie Sykes also ...
How to see comedian Wanda Sykes on tour
Comedian Wanda Sykes is out on her “Please and Thank You” tour, her first tour since the pandemic. Alabama and Georgia fans ...
Wanda Sykes
Wanda Sykes on If She'll Ever Host the Oscars Again After Will Smith Incident: 'Oh, Hell No' Wanda Sykes Says She Is 'Still Traumatized' by Will Smith's Oscars Slap: 'I Can't Talk About It' Wanda ...
Wanda Sykes and Alex Sykes' Relationship Timeline
Wanda Sykes and Alex Sykes have been married for 15 years Stephanie Kaloi is a contributing writer at PEOPLE. She has been working at PEOPLE since 2022. She has also written about entertainment ...
Tom Sykes
One former courtier told The Daily Beast, “If he can walk to church and wave and smile, that will shut down any speculation that he is not actually doing so well.” The king was seen being ...
Wanda Sykes to Receive Herb Sargent Award at Writers Guild of America East Ceremony
Wanda Sykes, the busy comedian, actor and producer, will receive the WGA East's Herb Sargent Award on April 14 at the guild's ...
Leslie Sykes
Leslie Sykes is co-anchor of the ABC7 Morning Show from 4-7am weekdays. She joined ABC7 in 1994. Leslie was born in San Diego, California and grew up in Compton. She attended St. Joseph High ...
Wanda Sykes
Wanda Sykes has been called “one of the funniest stand up comics” by her peers and ranks among Entertainment Weekly’s 25 Funniest People in America. Her smart-witted stand up has sent her ...
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