About the Company
Sykes Enterprises, Incorporated and consolidated subsidiaries ('SYKES' or the 'Company') is a leading full lifecycle provider of global customer experience management services, multichannel demand generation and digital transformation. SYKES provides differentiated full lifecycle customer experience management solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, technology, communications, transportation & leisure and healthcare industries. The Company's differentiated full lifecycle services platform effectively engages customers at every touchpoint within the customer journey, including digital media and acquisition, sales expertise, customer service, technical support and retention, many of which can be optimized through a suite of digital transformation capabilities under its SYKES Digital Services ('SDS') group, which spans robotic process automation ('RPA'), self-service, insight analytics and digital learning. In addition to digital transformation, SYKES also provides artificial intelligence ('AI') solutions that can be embedded and leveraged across its lifecycle offerings. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). The Company's Americas and EMEA regions primarily provide customer management solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients' customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients' internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company also provide fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. Additionally, through the Company's acquisition of RPA provider Symphony Ventures Ltd ('Symphony') coupled with its investment in AI through XSell Technologies, Inc. ('XSell'), the Company also provides a suite of digital transformation capabilities that optimizes its differentiated full lifecycle management services platform. The Company's complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer experience management centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. The Company delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability.
Sector
Professional, Scientific, and Technical Services
Industry
Computer Systems Design Services
Employees
2020
Fundamental Data and Insider Transactions (Quarterly data) Full Screen
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Latest $SYKE News
Wanda Sykes Rips Trump’s Courtroom Farting
I like that I’m watching it from home, you know?” the comedian joked to Jimmy Kimmel “I don’t think I wanna be in that room.” ...
UI’s Sykes crowned Big Sky champion
Idaho sophomore Joe Sykes became the third men’s golfer in program history to win an individual conference title on Thursday ...
Idaho's Joe Sykes crowned Big Sky champion in men's golf
Idaho sophomore Joe Sykes became the third men’s golfer in program history to win an individual conference title on Thursday ...
Wanda Sykes Defends Trump's Court Behavior Because He's 'Old': 'You Fall Asleep and You Toot a Little Bit' | Video
Wanda Sykes may not support Donald Trump, but she is defending him in one very specific way: the alleged courtroom farting.
'Best Light Bulb Ever': Kevin Hart Reveals How Meaningful Chat With Wanda Sykes Helped Him During Past Homophobic Joke Controversy
Kevin Hart revealed what Wanda Sykes told him during his homophobic controversy. The comedian revealed how Sykes's advice ...
Kevin Hart Recalls Meaningful Talk with Wanda Sykes amid His Controversy Over Past Homophobic Jokes
Kevin Hart told Anderson Cooper during his '60 Minutes' interview that Wanda Sykes helped him understand the weight of his ...
Ohio congressional incumbents far ahead in campaign money chase
Rep. Emilia Sykes and Ohio’s two other targeted Democratic U.S. House of Representatives members are far ahead of their GOP ...
Industrial Pump Market Valuation to Surpass US$ 113.5 Billion by 2034: Future Market Insights, Inc.
NEWARK, Del, April 15, 2024 (GLOBE NEWSWIRE) -- The global industrial pump market is expected to develop with a projected ...
Wanda Sykes’ ‘Undercard’ Begins Production in Puerto Rico in June
The production of Wanda Sykes-starrer ‘Undercard’ is slated to begin in Puerto Rico in June. Tamika Miller is directing this ...
Netflix LGBTQ Comedy Doc ‘Outstanding,’ Featuring Rosie O’Donnell, Billy Eichner and Wanda Sykes, Unveils Trailer, Premiere Date (EXCLUSIVE)
A Comedy Revolution” is set to premiere globally on June 18 on Netflix. The feature-length documentary, the first of its kind ...
Staller Center To Present Wanda Sykes, Renée Elise Goldsberry, John Pizzarelli & More In Fall 2024
Season at the Staller Center includes an extensive assortment of astounding artists and performances, including countless ...
The youngest female ever to run the Boston Marathon, Briar-Rose Honeywill-Sykes takes it all in stride
Honeywill-Sykes, who ran Boston the day after she turned 18, became the youngest girl to run across America in 2021 when she ...
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