Zendesk unveils the industry's most complete service solution for the AI era

10d ago, source:

Today at its Relate global conference, Zendesk announced the world's most complete service solution for the AI era. With ...

Smart AI Strategies For HR And IT Service Teams

3d ago, source:

It seems like every single tool or app has a new feature. These new features invite you to transform whatever you’re ...

Zendesk unveils AI-powered CX platform with sophisticated agents and intelligent copilots

10d ago, source:

Zendesk unveils slate of new AI customer service tools, including smarter agents, a proactive copilot, workforce scheduling ...

Anthropic CEO explains how his company is different from OpenAI

3d ago, source:

Anthropic has secured investments from Amazon and Google. But neither of the two have representation on its board, as per its ...

Chatbots Emerge As The First Killer AI App For Businesses

8h ago, source:

Today’s killer AI app for business is the customer service chatbot. It’s where the big corporations are spending their money.

Zendesk collaborates with Anthropic and AWS to help businesses deliver exceptional AI-powered customer experiences

10d ago, source:

Today at its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to ...

SmartBug Media® Launches Comprehensive Zendesk to HubSpot Service Hub Migration Solution

1d ago, source: TMCnet

As a two-time HubSpot North American Partner of the Year, SmartBug is one of HubSpot's top elite solutions partners. SmartBug is also a Google Premier Partner and an Elite Master partner of Klaviyo.

Relate 2024 - Zendesk adds AI capabilities in support of 'human-first' CX

8d ago, source: Diginomica

As its Relate 2024 conference opens, Zendesk argues for AI that puts humans first, announcing new AI capabilities from a ...

No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others

7d ago, source: No Jitter

GenerativeAgent works for both voice and chat channels. Note that in the voice use case, GenerativeAgent is using ...

Zendesk Launches Autonomous AI Agents For Workflow Automation

9d ago, source: Analytics India Magazine

Zendesk is introducing autonomous AI agents, workflow automation, agent copilot, and AI-powered Workforce Engagement ...

Zendesk Partners With Anthropic and AWS for Generative AI Solutions

9d ago, source: Analytics India Magazine

This collaboration aims to enhance Zendesk's AI capabilities by utilising Amazon Bedrock and Anthropic's Claude 3 model ...

Dropbox Launches Real-Time Co-Authoring and Other Microsoft 365 Integrations

2d ago, source:

Dropbox announced new Microsoft 365 integrations today including a beta of Real-time co-authoring for Office files within ...